Cummins Inc. Service Manager - Carole Park Workshop in Carole Park, Australia

Service Manager - Carole Park Workshop


  • High profile leadership role in one of Cummins SouthPAC’s largest branches!

  • Highly engaged and skilled service team

  • Develop your leadership skills to step through to Branch Management

Looking for a pathway to branch management with a high performing team? Want the opportunity to hone your skills engaging and developing a diverse customer base? If you have experience leading a medium/large team and managing a substantial budget in a heavy automotive, transportation, dealership, mining, fleet/transportation or similar, this role is for you!

About Cummins

Cummins is the place big enough to coach and develop a global workforce whilst leading the world in innovative, clean engine technology. We’re also small enough for you to find your fit and personal passion within a team of dependable, creative thinkers, and take advantage of the opportunity to develop your career within a diverse, inclusive, empowering environment

About the role

Our Carole Park branch is a high performing operation and is one of largest branches in SouthPAC with a blend of Workshop/Service, Master Rebuild Centre and Corporate functions on site. With a strong heavy automotive focus, our service team consists of approx. 40 people including technicians and managers/advisors. With your engaging leadership style, you will manage the service operations in the branch via 7 direct reports.

Key responsibilities:

  • Manage all service operations including trades service staff via your workshop manager and 6 service advisors.

  • Provide technical guidance and help resolve the most complex business problems for those on the team.

  • Manage all service resources including employee hours/availability, materials, equipment and shared resources with the MRC ensuring safety, quality, and efficient operations.

  • Manage a substantial department budget, ensuring our WIP’s and service expenses are closely monitored.

  • Review key performance indicators for service operations and addresses issues, opportunities, trends and initiate improvements.

  • Develop and mentor your 7 direct reports, identify opportunities for growth and advancement.

  • Actively engage with our diverse customer base to foster closer working relationships and grow our Service Department financials.

  • Work within a highly structured environment, learning Cummins systems and processes.

About you

  • Strong leadership experience, leading a medium to large size team (30 ) of trades and supervisors and apprentices through a layered reporting structure.

  • Leadership experience within the automotive or associated industry, with leadership qualification well regarded but not essential.

  • A mechanical automotive trades background with a strong technical knowledge base.

  • Experience managing a substantial service department budget.

  • An engaging and energetic leadership style with a genuine passion for customers and developing relationships.

  • A passion for people and keen interest in motivating and influencing the team on an individual level.

  • Able to work within a structured environment to ensure compliance requirements by positively engaging the team in the processes

What’s in it for you

  • You will get to work with one of our highest performing, technically strong teams, with a popular product mix and existing depth of department leadership. As a pathway to branch management, this position has you set for success, with the ability to make your mark and make your name. We also offer;

  • A competitive base salary, generous car allowance, parking, mobile & laptop

  • You'll participate in a variable compensation (12% bonus) program - so as we thrive, so will you!

  • Other benefits including Cummins share options and discounts in private health insurance, motor vehicles and PC products

  • A modern, diverse and inclusive working environment

  • The opportunity to build your career with a recognised industry icon

  • Ability to purchase additional annual leave policy

How to apply

Your opportunity to set yourself for success starts right here! Submit your application today! For more information about Cummins careers in Australia visit or contact Maylaine at 02 900 63574.



Primary Location Australia-Queensland-Brisbane-Australia, Carole Park, Brisbane Distributor BR130

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jan 13, 2019, 6:36:50 PM

Unposting Date Ongoing

Req ID: 1900002P