Cummins Inc. Service Advisor - Emerald Workshop in Emerald, Australia

Service Advisor - Emerald Workshop


  • Great combination of technical, customer service and people management

  • Develop and formalise your leadership skills

  • Build on your technician, workshop or general mechanical experience

About the role

Reporting directly to the Emerald Service Manager this role will see you act as the conduit for communication between the Emerald Branch and our automotive segment customers, ensuring our customers’ needs are met in a professional and efficient manner. With an emphasis on managing technicians and the workflow process, this key position will work to continuously seek out opportunities needed to improve and grow the business.

Key responsibilities:

  • Professionally and efficiently coordinate customer service and labour requirements

  • Allocate bookings to the technical team and manage technicians labour until job close out

  • Managing repairs from opening through to closing work orders

  • Managing work flow paperwork through to invoicing stage

  • Driving service and quality repairs

  • Providing customer support and some technical advice to customers, allocating and escalating queries to the correct teams as appropriate

  • Develop your Cummins product skills, allowing you to promote Cummins products, brand and services

About you

  • Previous experience as a technician, TA or other role demonstrating your mechanical aptitude an advantage.

  • Some experience leading or supervising teams

  • Excellent verbal and written communication skills

  • A high level of computer ability, specifically with MS Word and Excel

  • Excellent organisational skills and attention to detail

  • Have a strong focus on customer service with an approachable and professional phone manner

  • Ability to work well within a team. Your experience in dealing with a customer base within the mining sector within a similar role would be a direct advantage.

  • This position would suit if you are looking to hone your skills to progress to a management position in the future.

What’s in it for you?

Team culture is extremely important to us, we help forge strong connections at work to foster a collaborative culture. Thinking beyond your desk is more than part of the job. It is the job. This is what we call Working Right. We also offer:

  • A competitive wage and annual variable bonus

  • An opportunity to advance your career within an innovative global industry leader

  • Progression and development opportunities

  • Joining a value based organisation who embrace diversity

  • Our caring and collaborative culture

  • Allowances and relocation assistance will be discussed for the right candidate.

About us

Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, communities and the environment. Our employees develop their careers through the challenges that only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

How to apply

Your opportunity to set yourself for success starts right here! Submit your application today!

For a confidential discussion please contact Jane Gaylor on 03 9765 3068 or email



Primary Location Australia-Queensland-Rockhampton-Australia, Emerald, Distributor BR 134

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting May 27, 2018, 10:38:39 PM

Unposting Date Ongoing

Req ID: 180002WH