Cummins Inc. Service Advisor - Emerald Workshop in Emerald, Australia
Service Advisor - Emerald Workshop
Great combination of technical, customer service and people management
Develop and formalise your leadership skills
Build on your technician, workshop or general mechanical experience
About the role
Reporting directly to the Emerald Service Manager this role will see you act as the conduit for communication between the Emerald Branch and our automotive segment customers, ensuring our customers’ needs are met in a professional and efficient manner. With an emphasis on managing technicians and the workflow process, this key position will work to continuously seek out opportunities needed to improve and grow the business.
Professionally and efficiently coordinate customer service and labour requirements
Allocate bookings to the technical team and manage technicians labour until job close out
Managing repairs from opening through to closing work orders
Managing work flow paperwork through to invoicing stage
Driving service and quality repairs
Providing customer support and some technical advice to customers, allocating and escalating queries to the correct teams as appropriate
Develop your Cummins product skills, allowing you to promote Cummins products, brand and services
Previous experience as a technician, TA or other role demonstrating your mechanical aptitude an advantage.
Some experience leading or supervising teams
Excellent verbal and written communication skills
A high level of computer ability, specifically with MS Word and Excel
Excellent organisational skills and attention to detail
Have a strong focus on customer service with an approachable and professional phone manner
Ability to work well within a team. Your experience in dealing with a customer base within the mining sector within a similar role would be a direct advantage.
This position would suit if you are looking to hone your skills to progress to a management position in the future.
What’s in it for you?
Team culture is extremely important to us, we help forge strong connections at work to foster a collaborative culture. Thinking beyond your desk is more than part of the job. It is the job. This is what we call Working Right. We also offer:
A competitive wage and annual variable bonus
An opportunity to advance your career within an innovative global industry leader
Progression and development opportunities
Joining a value based organisation who embrace diversity
Our caring and collaborative culture
Allowances and relocation assistance will be discussed for the right candidate.
Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, communities and the environment. Our employees develop their careers through the challenges that only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
How to apply
Your opportunity to set yourself for success starts right here! Submit your application today!
For a confidential discussion please contact Jane Gaylor on 03 9765 3068 or email firstname.lastname@example.org
Primary Location Australia-Queensland-Rockhampton-Australia, Emerald, Distributor BR 134
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting May 27, 2018, 10:38:39 PM
Unposting Date Ongoing
Req ID: 180002WH