Cummins South Pacific Jobs

Job Information

Cummins Inc. Service Advisor in Emerald, Australia

Service Advisor


Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Service Advisor to coordinate and schedule customer repairs for our automotive, mining and industrial customer based in our Emerald branch.

In this role, you will make an impact in the following ways:

  • Serve as first point of contact with customer to promote quality customer service and assist with increasing business within the Emerald branch

  • Deal with technical queries from customers and develop positive relationships

  • Plan jobs and create work orders, book in vehicles for service & check parts, administer invoices & accounts

  • Consistently liaise with the customer to keep them updated with progress

  • Follow procedures and document required information in the service management system in order to have an accurate record of the work completed

  • Liaise with internal stakeholders – (mainly technicians and parts department) to ensure a smooth process from beginning to end

To be successful in this role you will need the following:

  • Demonstrated technical experience specific to Cummins or similar industry

  • World class communication skills – both written and verbal with solid IT capabilities

  • An understanding of accounts payable and accounts receivable is highly desirable as well as familiarity with financial processes / accounts and purchase orders

  • Experience of delivering first class customer service from an automotive or warranty background

Compensation and Benefits

  • Base hourly rate.

  • Overtime penalties.

  • Participation in an annual variable compensation (bonus) program.

  • Salary continuance insurance.

  • Discounts with select private health insurance,

  • PC software/hardware and a range of vehicles.

  • Annual remuneration reviews.

  • Safety equipment / PPE and uniforms provided

  • a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.


Primary Location Australia-Queensland-Rockhampton-Australia, Emerald, Distributor BR 134

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Aug 21, 2023, 11:50:38 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 2300089S