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Cummins Inc. Product Support Advisor (8/6 FIFO) in Karratha, Australia

Product Support Advisor (8/6 FIFO)


Product Support Advisor

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Product Support Advisor . Reporting to the Operations Manager, this is a FIFO (Perth) position on an 8:6 back to back roster. The role will be to support Rio Tinto at their Robe Valley Operations incorporating Mesa A and Pannawonica Mine sites. The HHP product consists of a fleet of Komatsu 830E Haul trucks, Komatsu WA1200 Loaders, Hitachi EX3600 Diggers and drills. The mine site is located approximately 160kms south of Karratha.

This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results.

In this role, you will make an impact in the following ways:

  • Provide application support and maintenance advice for all equipment powered by Cummins engines.

  • Act as a subject matter expert and provide on-the-job training for the principal's maintenance personnel. This will include coaching maintainers unfamiliar with the machines in routine maintenance and diagnostic techniques.

  • Assist the Principal in the supervision of equipment servicing.

  • Assist with parts interpretations and resolving of parts sourcing issues.

  • Plan, arrange and supervise work within the scope of site contracts on all Cummins supported equipment. This shall include, but not be limited to, the warranty work and major component changes.

  • Ensure minimum downtime on all Cummins powered machinery on Site.

  • Conduct regular inspections in Cummins engines, proactively report on early fault detection and schedule work with maintenance planners,

  • Drive product improvement initiatives, influence Site maintainers with current Cummins recommendations and, upon the principal’s approval, complete Cummins product improvements on equipment powered by Cummins engines.

  • Provide condition reports on each serviced unit completed.

  • Follow the Principal’s service schedules.

To be successful in this role you will need the following:

  • 2yrs post trade experience

  • 2yrs experience working on Cummins HHP engines

  • Personal commitment to HSE and leading an interdependent safety culture

  • Diesel trade qualification

  • HHP experience

  • Strong influencer and interpersonal skills

  • Team building approach

  • Proficient computer skills

  • Onsite mining experience

  • A mature attitude, organized and methodical approach to work

  • Problem solver and ability to work autonomously

  • Movex competency (Preferred but not essential)

Compensation and Benefits

  • Competitive salary

  • Relocation assistance offered from anywhere in Australia

  • Safety equipment / PPE provided

  • Uniforms provided

  • Comprehensive Cummins product training provided

  • Income Protection continuance insurance

  • Discounts with select private health insurance, PC software/hardware and a range of vehicles

  • Annual remuneration review

  • Participation in an annual variable compensation (bonus) program

  • A range of personal and professional benefits

  • Employee Assistance Program available to employees

  • Paid Parental leave (Conditions apply)

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: to check out our Benefits


Primary Location Australia-Western Australia-Karratha-Australia, Karratha, Distributor BR 552

Job Type Shop

Recruitment Job Type Technician

Job Posting Mar 30, 2023, 10:25:01 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Onsite

Req ID: 230003KR