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Cummins Inc. Product Support Advisor - FIFO -8/6 in Karratha, Australia

Product Support Advisor - FIFO -8/6


Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

An exciting opportunity for a Product Support Advisor to join the Karratha team. Reporting to the Operations Manager, this is a FIFO position on a 8:6 roster. The role will be to support Citic Pacific Mines’ HHP product which consists of 4 x Cat 6090 shovels, 1 x Cat RH340B Shovel, 1 x Cat RH170 excavator and 7 x Cat SKF Drill Rigs. The mine site is located at Cape Preston approximately 90kms south of Karratha.

This role is suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable operating autonomously whilst delivering world class results.


  • Provide application support and maintenance advice for all equipment powered by Cummins engines

  • Act as a subject matter expert and provide on-the-job training for the principal's maintenance personnel.

  • Assist the Principal in the supervision of equipment servicing

  • Assist with parts interpretations and resolving of parts sourcing issues

  • Ensure minimum downtime on all Cummins powered machinery on-site

  • Conduct regular inspections on Cummins engines, proactively report on early fault detection and schedule work with maintenance planners

  • Drive product improvement initiatives

  • Provide condition reports

  • Follow the Principal’s service schedules

Preferred experience:

  • 2 years post trade experience

  • 2 years experience working on Cummins engines

  • Personal commitment to HSE and leading an interdependent safety culture

  • Diesel trade qualification

  • HHP experience

  • Strong influencer and interpersonal skills

  • Proficient computer skills

  • Onsite mining experience

  • Problem solver and ability to work autonomously

  • Movex competency (Preferred but not essential)

Compensation and Benefits

Annual Salary. Superannuation. Flights (from Perth) and accommodation provided whilst on swing. $5,000 sign on Bonus. Participation in an annual variable compensation (bonus) program. Income Protection continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here(link to our work180 page: to check out our Benefits


Primary Location Australia-Western Australia-Karratha-Australia, Karratha, Distributor BR 552

Job Type Shop

Recruitment Job Type Technician

Job Posting Oct 25, 2023, 12:41:17 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Onsite

Relocation Package Ineligible

Req ID: 23000AC4