Cummins South Pacific Jobs

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Cummins Inc. Customer Service Advisor - Fieldservice in Mackay, Australia

Customer Service Advisor - Fieldservice


Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Service Advisor to join our Field Service team, supporting our field service technicians in the Mackay branch.

This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with mining clients in a site planning role. A passion and understanding for all things mechanical is essential.

This role serves as primary customer contact to promote quality customer service and increase business within the Mackay Branch.

In this role, you will make an impact in the following ways:

  • Delivering a first-class service to our customers across, automotive, mining and power generation

  • Working closely with our Service Technicians and Branch Service Management teams.

  • Being the first point of call for our customers

  • Dealing with customer queries, finding resolutions

  • Multitasking a variety of tasks and meeting deadlines

  • Ensuring the highest levels of safety and customer service

To be successful in the role, you will have the following:

  • Mechanical trades qualified or automotive technician (light / heavy / engine recon) would be ideal

  • Relevant background as a service advisor within a similar industry

  • Excellent verbal and written communication skills 

  • The ability to prioritise conflicting tasks and experience in conflict resolution 

  • The ability to work individually or as part of a team 

  • Computer literacy (Word, Excel, Outlook) 

  • Diagnose customer complaints and develop troubleshooting plan

  • Analyze customer issues to verify root cause of failure/warranty administration

  • Technical aptitude and system savvy

  • Manage conflict

  • Building strong customer relationships and delivering customer centric solutions

  • Financial acumen

  • A genuine commitment to delivering the highest level of customer service 

Compensation and Benefits

Base hourly rate and bonus component. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. A range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.


Primary Location Australia-Queensland-Mackay-Australia, Mackay, Distributor BR 132

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Mar 17, 2021, 8:51:14 PM

Unposting Date Ongoing

Req ID: 21000046