Cummins South Pacific Jobs

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Cummins Inc. Service Advisor - Mt Isa in Mount Isa, Australia

Service Advisor - Mt Isa


  • Great combination of technical, customer service and people leadership

  • Close knit branch focusing on heavy on-highway and mining

  • Permanent role with allowances, benefits and domestic relocation support

About the role

Based at our Mt Isa branch, this role reports in to the Operations Manager. As our Service Advisor, you will be hands on with supporting customers as their first point of contact, providing technical advice and developing a plan to solve their problems. You will develop quotes, organise and allocate jobs to the workshop team and review and check repairs and servicing to ensure work is completed within allocated timeframes and to our high Cummins standards. You will have support from our Townsville branch with the administration of invoices, allowing you to focus on providing best in class customer service to our valued customers. Your other main focus will be supporting and steering our technical team, spending a good percent of your time out in the workshop to control the day to day work in the branch. This is a very busy role where you will need to be able to multi-task and prioritise your workload constantly, with the requirement to take onboard our Cummins policies and procedures and enable these within the workplace.

What’s in it for you

  • A competitive hourly rate, annual bonus and overtime allowances

  • Remote location and housing allowances

  • Relocation assistance for domestic relocation

  • World class training and development

  • Safety equipment, uniform & PPE provided

  • Guaranteed annual remuneration reviews

  • Salary Continuance Insurance

  • Access to an Employee Assistance Program

  • Participation in a variable compensation (bonus) program - so as we thrive, so will you!

  • Employee Stock Purchase Plan

  • Annual Flu Vaccination Program

  • Discount on private health insurance and Microsoft Product, Dell Computers, Ford, Hyundai, & BMW cars

  • Career development

  • A diverse and inclusive working environment with high working standards

About you

We are looking for someone who is focused on providing world class customer service, with a solid technical background. To be successful in this role you will:

  • Have demonstrated mechanical experience (light or heavy vehicle or mobile plant or similar industry)

  • Have first class customer service experience

  • Be a team player, with a collaborate and inclusive approach

  • Be highly organised with a strong eye for detail

  • Have strong verbal and written communication skills

  • Be familiar with financial processes / accounts and purchase orders

  • Have intermediate skills in Word and Excel

  • Be computer savvy and able to pick up our Movex parts / stores system easily

  • Have the ability to multi-task and help other team members

  • Have a positive, upbeat attitude and be proactive

  • Be an advocate for health and safety in the workplace

About us

A Global power leader, Cummins Inc is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. We are the world’s largest independent producer and distributor of diesel engines and related components. Globally we employ around 62,600 people and serve customers in 190 countries.

How to apply

Your opportunity to set yourself for success starts right here! Submit your application today! For more information about Cummins careers in Australia visit or contact Maylaine at 02 900 63574.



Primary Location Australia-Queensland-Mount Isa-Australia, Mount Isa, Distributor BR 139

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Mar 17, 2019, 9:18:52 PM

Unposting Date Ongoing

Req ID: 1900010J