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Cummins Inc. Product Support Advisor (8/6 FIFO) in Newman, Australia

Product Support Advisor (8/6 FIFO)


Our culture believe s in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

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Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

Thank you for your interest in continuing to grow your Cummins career!

Product Support Advisor

We are looking for a talented Product Support Advisor (PSA) to join our team based at Brockman 4. You will utilise your previous field service experience and knowledge of Cummins HHP engines to deliver a high level of support to the customer. The role operates on an 8/6 roster flying in and out of Perth. Flights are within the 8 Days, to allow a full 6 day’s break.


  • Deliver a first-class service to our customer prioritising fleet availability of the Cummins powered Hitachi & Komatsu equipment.

  • Complete breakdown repairs and maintenance on site

  • Diagnose and repair various engines.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service Supervisor

  • Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.


  • Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)

  • Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.

  • Solid diagnostic and IT capabilities

  • Strong Communication skills

  • Ability to prioritise varying demands and act accordingly

  • Hitachi/ Komatsu Experience Highly Desirable

Additional Information:

Annual Salary. Superannuation. Flights (from Perth) and accommodation provided whilst on swing. Participation in an annual variable compensation (bonus) program. Income Protection continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits


Primary Location Australia-Western Australia-Newman-Australia, Newman, Pardoo Street

Job Type Shop

Recruitment Job Type Technician

Job Posting Feb 9, 2024, 2:57:05 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 2400005J