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Cummins Inc. Service Administrator in Pakenham, Australia

Service Administrator


Service Administrator

Pakenham, VIC

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

Reporting to the Operations Manager, you will provide end to end support for our Service team. The role will be standard office hours and based in the Pakenham Branch.

In this role, you will make an impact in the following ways:

-Being an integral part of the Branch Service team

-Assisting the Service Department in achieving Corporate KPIs

-Multitasking a variety of tasks and meeting deadlines

-Working with and assisting other Departments within the Branch and the wider Cummins business

To be successful in this role you will need the following:

-Coordinating service administration support to ensure that all processes are completed in a timely manner

-Service invoicing and closing out service jobs within the appropriate business operating systems

-Raising, maintaining, and receipting purchase orders and general local purchasing

-Conducting Accounts Payable tasks

-Processing of labour onto repair work orders within the appropriate business operating systems

-Payroll tasks

-Assist in WIP / PIP management in line with business KPIs

-Ability to collaborate with Customer Service Advisors and assist in service event processing

-Excellent verbal and written communication skills 

-The ability to prioritise conflicting tasks 

-The ability to work as part of a team and or autonomously as required

-High level of computer literacy (Word, Excel, Outlook) and accounting programs are a bonus

-Assist in other general service administration tasks as required

Compensation and Benefits

-Monday to Friday – 8am to 4pm

-Competitive hourly rate paid as a permanent salary

-Overtime penalties

-Safety equipment / PPE provided

-Uniforms provided

-Comprehensive Cummins product training provided

-Income Protection continuance insurance

-Discounts with select private health insurance, PC software/hardware and a range of vehicles

-Annual remuneration review

-Participation in an annual variable compensation (bonus) program

-A range of personal and professional benefits

-Onsite parking

-Employee Assistance Program available to employees

-Paid Parental leave (Conditions apply)

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: ) to check out our Benefits.


Primary Location Australia-Victoria-Melbourne-Australia, Pakenham, Distributor BR 321

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Sep 12, 2023, 9:12:03 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Onsite

Relocation Package Ineligible

Req ID: 2300094O