Cummins Inc. Service Advisor - Pilbara Operations in Perth, Australia
Service Advisor - Pilbara Operations
Service Advisor – Pilbara Operations
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Service Advisor to assist with technical queries throughout the service and warranty process to support our customers in The Pilbara region. The role will be Perth based and provide the opportunity to provide a world class service.
In this role, you will make an impact in the following ways:
Serve as first point of contact with customer to promote quality service, predominantly mining customers
Deal with technical queries from customers and develop positive relationships
Raise and communicate Quotes, plan jobs and create work orders. Organise site access requirements, check parts and administer Invoices.
Follow the Quickserve process to ensure job packs are warranty and audit compliant.
Follow procedures and document required information in the service management system in order to have an accurate record of the work completed
Liaise with internal stakeholders – (internal and external) to ensure a smooth process from beginning to end
To be successful in this role you will need the following:
Demonstrated service advisor experience specific to Cummins or similar industry
World class communication skills – both written and verbal with solid IT capabilities
Strong problem-solving skills and experience with warranty processing, with the ability to work under pressure and in a constantly changing environment
Experience of delivering first class customer service from a trucking, mining, automotive or warranty background
Compensation and Benefits
Hourly rate - commensurate with experience. Overtime penalties. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here(link to our work180 page: https://au.work180.co/employers/cummins-australia ) to check out our Benefits
Primary Location Australia-Western Australia-Perth-Australia, Perth, Distributor BR 550
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Mar 22, 2022, 2:38:09 AM
Unposting Date Ongoing
Organization Distribution Business
Req ID: 220001HH