Cummins Inc. Service Advisor in Rotorua, New Zealand

Service Advisor


  • Learn Cummins products and skills you can use globally

  • Close knit team of 12 staff with excellent mentoring & development opportunities

  • Great work lifestyle in Rotorua, Bay of Plenty.

If you’re a seasoned Service Advisor OR have experience working in customer facing roles, coupled with strong administration experience this is perfect opportunity for you.

Service Advisor - Rotorua

About the role:

Based at our branch in Rotorua, the successful applicant for this role will act as the first and last point of contact for our valued customers across Bay of Plenty. Some of the daily responsibilities for our highly-respected Service Advisors include:

  • Co-ordinating critical breakdown support between our customers and Field Service Technician’s

  • Preparing of invoices, quotes & purchase orders for additional parts

  • Providing advice and product support

  • Monitoring of equipment through a telematics system

  • Work 8am-5pm Monday to Friday roster

Additionally, you will work closely with our highly qualified Technician staff, communicating with our Branch Service Management teams whilst always ensuring the highest levels of safety and customer service are maintained.

About you

  • Proven customer focused, and strong administration experience is essential

  • Experience in the light automotive OR heavy diesel industry is advantageous but NOT essential

  • Excellent verbal and written communication skills

  • Strong customer service skills

  • The ability to prioritise conflicting tasks and experience in conflict resolution

  • The ability to work individually and part of a team

  • Computer literacy (Word, Excel, Outlook)

  • A genuine commitment to delivering the highest level of customer service

Cummins culture & benefits

You will have the opportunity to work with a highly skilled and diverse team, learning from some of the best in the industry to develop skills you can use anywhere in the world. We are stable and close-knit team and take pride in developing our people. We also offer;

  • A competitive base salary

  • You'll participate in a company-wide bonus program - so as we thrive, so will you!

  • Get the benefit of working in a dynamic medium sized branch, but get the benefits of working in a large global brand

  • Supportive working environment and training provided

  • The opportunity to build your career with a recognised industry icon

  • Joining a value-based organization who embrace diversity

About us

A global power leader, Cummins Inc. is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. We are the world’s largest independent producer and distributor of diesel engines and related components. Globally we employ around 48,000 people and serve customers in 190 countries.

How to apply

Your opportunity to set yourself for success starts right here! Submit your application today! Apply to via the direct link OR email;liam.jacobs@cummins.comif you’re on the road and find it difficult to submit your application via mobile.

For more information about Cummins careers in Australia visithttps://Cummins-Australia.jobsor contact Liam on 02 9102 3652


Primary Location New Zealand-Bay of Plenty-Rotorua-New Zealand, Rotorua, Distributor BR 684

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Sep 24, 2018, 7:07:52 PM

Unposting Date Ongoing

Req ID: 180006ES