Cummins South Pacific Jobs

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Cummins Inc. Service Advisor in Rotorua, New Zealand

Service Advisor


Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We have an exciting opportunity for a talented Service Advisor to join our team in Rotorua, our ideal candidate would be organized, have an excellent customer service background and be a great team player!

In this role, you will make an impact in the following ways:

  • Working closely with the Operations Manager and Service Supervisor and Technicians planning workloads, processing warranty and retail work, advising on technical issues and the logistics of booking, and advising customers on incoming and completed service work

  • Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices

  • Escalate complex issues providing documentation through process

  • Support improvement projects intended to improve customer experiences and organizational goals

To be successful in this role you will need the following:

  • Industry experience

  • Strong computer skills

  • A keen eye for detail

  • Ability to work in a team environment.

  • Excellent communication skills

  • Technical background preferred but not essential.

  • Excellent time management skills

Compensation and Benefits

Competitive salary. On-going training and support. Participation in an annual variable compensation (bonus) program. Annual remuneration reviews, employee assistance program. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognized as a WORK180 Endorsed Employer for All Women. Click here (link to our work180)


Primary Location New Zealand-Bay of Plenty-Rotorua-New Zealand, Rotorua, Distributor BR 684

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Mar 6, 2023, 9:03:55 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 230002EB