Cummins Inc. Business Support Manager in Scoresby, Australia

Business Support Manager


  • Support the implementation of regional and global projects

  • Career opportunities; regionally and globally

  • Work in South Pacific Headquarters in Scoresby

  • Develop skills in globally recognised methodology including 6sigma

Business Support Manager - Scoresby

About Cummins

Cummins is the place big enough to coach and develop a global workforce whilst leading the world in innovative, clean engine technology. We’re also small enough for you to find your fit and personal passion within a team of dependable, creative thinkers, and take advantage of the opportunity to develop your career within a diverse, inclusive, empowering environment.

About the role:

We currently have an enviable opportunity for an experienced highly motivated professional to join our award-winning Cummins Support Centre (CSC). Based at Scoresby Head office and reporting to the CSC Manager, the broad responsibilities of this exciting position include:

  • Contact Centre Operational and Strategic workforce planning

  • Coordinating functional training across the department

  • Business intelligence reporting and analytics

  • Knowledge Leadership to achieve operational excellence

  • Collaborating with internal business units on regional and global projects

  • Work closely with CSC manager with strategy development and help make informed decisions by analysing data & trends

  • Be a key member of the leadership team and help coach & influence them

  • Lead Customer Service Excellence

  • Lead quality across all enquiry types

Additionally, you will provide ongoing mentoring to the leadership team whilst managing and developing a Business Support Coordinator.

About you

  • A track record of success in a similar position with a focus on workforce planning

  • Quality assurance manager, contact centre manager, contact centre operations, project manager or improvement officer roles are advantageous, but NOT essential

  • The capacity to work autonomously whilst maintain a team outlook

  • Highest calibre communicative abilities

  • Excellent networking skills with the ability to engage across all level of business

  • A proactive approach to your work

  • Excellent computer skills including advanced Excel capabilities

  • A basic six sigma certification (yellow or green) is desirable

Cummins culture & benefits

You will have the opportunity to work with a highly skilled, diverse team, learning from some of the best in the industry to develop skills you can use anywhere in the world. We are stable and close-knit team and take pride in developing our people. We also offer;

  • A competitive base salary, flexible working hours, and on-site parking

  • You'll participate in a company-wide bonus program - so as we thrive, so will you!

  • A modern, diverse and inclusive working environment

  • The chance to define your career with a recognised industry icon and global brand

How to apply

Your opportunity to set yourself for success starts right here! Submit your application today! For more information about Cummins careers in Australia visit or contact Liam on



Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Sep 25, 2018, 4:26:30 PM

Unposting Date Ongoing

Req ID: 180006GW