Cummins South Pacific Jobs

Job Information

Customer Service Advisor - Parts in Scoresby, Australia

Customer Service Advisor - Parts


Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Service Advisor to join our team specialising in Customer parts, service and support for our Customer Support Centre in Scoresby

In this role, you will make an impact in the following ways:

  • Act as the first point of contact for our valued customers across the South Pacific region

  • Answer Parts related inquiries from customer calls and emails

  • Assisting with parts interpretation and the provision of required parts

  • Advise on part suitability and talk your customers through the best solution for the job

  • Orders and quotes will be received and processed in a timely manner

To be successful in this role you will need the following:

  • Previous customer service and administrative experience

  • Adaptability to new software and processes – being comfortable with the unknown!

  • The ability to prioritise complex tasks

  • Experience or a keen interest in the Automotive industry or engines highly valued

  • High attention to detail

Compensation and Benefits

Salary commensurate with experience. Superannuation. Afternoon shift penalty loading. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware, and a range of vehicles. Annual remuneration reviews and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.



Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 4, 2022, 12:38:27 AM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 220008ZV