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Customer Service Advisor - Service in Scoresby, Australia

Customer Service Advisor - Service


Customer Service Advisor – Service – Day and Night Shifts over 7 Days

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Service Advisor to join our CSC Service team . Based at our Scoresby branch , this position reports directly to the Service Manager and is responsible for providing support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.

In this role, you will make an impact in the following ways:

  • Document customer inquiry information within appropriate Cummins systems.

  • Provide prompt assistance to customers through various media.

  • Resolve customer issues through a broad understanding of Cummins processes, systems, and practices.

  • Escalate complex issues providing documentation through process.

  • Provides feedback to support improvement projects intended to improve customer experiences and

  • organizational goals.

  • Provides suggestions on how the existing processes can be made more customer-centric or efficient.

  • Understands existing and new Cummins processes, systems, and practices.

  • Provision of AH support to ensure customer uptime

  • Monitoring of Technician and remote equipment and escalation if required

  • Rotating roster will be worked to support 24/7 coverage.

To be successful in this role you will need the following:

  • Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

  • Someone who has heavy industry experience is highly desirable

  • Mechanical Trade Qualification or equivalent University degree required.

  • Participate in communication and consultation processes, training and instruction, and the development and maintenance of a safe working environment including remote monitoring of technician safety

  • World-class interpersonal skills and the ability to develop relationships with internal and external customers

  • Strong communication skills (verbal & written) and ability to build relationships that foster credibility, trust and cooperation

  • Superior customer service skills and experience with an ability to manage complex stakeholders, keeping people informed and up to date

  • Advance computer skills

Compensation and Benefits

Annual salary commensurate with experience. Income Protection insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here(link to our work180 page: to check out our Benefits


Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 31, 2022, 7:41:39 PM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 220006NA