Cummins Inc. Qualified Diagnostic Technician – Service Support Specialist - Scoresby in Scoresby, Australia

Qualified Diagnostic Technician – Service Support Specialist - Scoresby


Qualified Diagnostic Technician – Service Support Specialist

  • Service Support for South Pacific Region

  • Work 3 days a week for above award wage

  • Modern state of the art office environment

  • Company wide bonus program

  • Global Power Leader

We are looking for a Technical Service Support specialist to join our dynamic team in the Cummins Support Centre based at our Scoresby National Head Office.

We are open 24/7, 365 days a year, our Service Advisors 12 hour shifts on a rotating roster averaging 3 days per week to give you a great work life balance. Shifts alternate between day and night shifts, you will also get 5 weeks Annual Leave per year, and the opportunity to pick up overtime once training is complete.

About the role

Reporting to the Service Manager, you’ll provide Customer Service Excellence and technical support to Customers, Dealers and Branches. You’ll also;

  • Manage breakdown events for a range of customers out of hours and proactively manage FST (Field Service Technician) safety

  • Diagnose engine faults over the phone and provide expert technical advice to remedy the issue

  • Provide warranty advice on a range of engine platforms

  • Answer Cummins engine technical enquiries

  • Utilise your attention to detail and computer skills and leverage a wide range of systems

  • Complete Dealer invoices for the engine rerate process

  • Manage after hour emergency parts events for major Cummins Customers

  • Provide Electronic service tool support to internal and external customers

  • Provide support on a range of Cummins Service programs to internal staff members

  • Communicate in a professional and courteous manner over the phone and e-mail

  • Work with your team mates to complete all work required on shift and exceed customer expectations.

  • Assist in the training and development of new staff and provide technical experience to other members of the team

About you

  • Relevant trade qualification (Light Automotive or Heavy vehicle) is essential

  • Proven customer service experience and positive ‘can-do’ attitude

  • A willingness to learn and develop new skills and systems

  • Have an approachable and flexible attitude

  • Exceptional verbal, written communication & high attention to detail

  • Ability to troubleshoot, make decisions and manage customer expectations in high pressure situations

  • The ability to work autonomously and as part of a team

About Us

A global power leader, Cummins Inc. is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. We are the world’s largest independent producer and distributor of diesel engines and related components. Globally we employ around 58,000 people and serve customers in 190 countries.

How to apply

Your opportunity to set yourself up for success starts right here! Submit your application today. For more information about Cummins careers in Australia visit or contact Paida on



Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Feb 28, 2019, 10:53:36 PM

Unposting Date Ongoing

Req ID: 190000TG