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Cummins Inc. Service Manager - Cummins Support Centre - Scoresby in Scoresby, Australia

Service Manager - Cummins Support Centre - Scoresby


About the role

We are looking for a Service Manager to join our dynamic team in the Cummins Support Centre. Based in Scoresby at our state of the art National Head Office, this is a relationship focused leadership role, managing a team of 17 technicians working a 24/7 rotational roster.

With a strong mechanical background, this people leader will empower and support team members in providing legendary Service and Support across a variety of market segments. Strong project management skills will allow for effective roll out and support of global and regional projects. You have accountability for creating and maintaining Right Work Environment, leading sustained growth through the provision of world-class support across all market types, whilst ensuring operational efficiency. This role is also responsible for providing centralised support to emerging technologies.

Other tasks include:

  • Champion Cummins leadership behaviours, mission, vision and values

  • Overseeing management of breakdown events and proactively manage FST (Field Service Technician) safety

  • Provide support on a range of Cummins Service programs to internal staff members

  • Identify, develop and implement opportunities and plans to drive departmental growth, while maintaining a seamless, easy customer experience on all interactions

What’s in it for you

  • Guaranteed annual remuneration reviews

  • Salary Continuance Insurance

  • Access to an Employee Assistance Program

  • Participation in a variable compensation (bonus) program - so as we thrive, so will you!

  • Employee Stock Purchase Plan

  • Annual Flu Vaccination Program

  • Discount on private health insurance, Microsoft Product, Dell Computers, Ford, Hyundai, & BMW cars

  • Career development within the heavy diesel industry

  • A diverse and inclusive working environment with high working standards

About you

  • Relevant Trade Qualification or equivalent

  • Understanding of service management or workshop management

  • Demonstrated leadership experience including previous experience in managing and leading teams

  • Committed to providing exceptional customer service to customers

  • Dedicated to building the, ‘Right Work Environment’, including a focus on Health, Safety and Environment

  • Current valid driving license

About us

A Global power leader, Cummins Inc is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. We are the world’s largest independent producer and distributor of diesel engines and related components. Globally we employ around 58,600 people and serve customers in 190 countries.

How to apply

Your opportunity to set yourself up for success starts right here! Submit your application today!

For more information about Cummins careers in Australia visit or contactBarbara on 02 9006 3571.



Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Mar 31, 2019, 9:22:06 PM

Unposting Date Ongoing

Req ID: 190001DY