Cummins Inc. Service Advisor in Wetherill Park, Australia
Comprehensive Cummins product training provided
Be part of our high performing workshop team
Competitive hourly rate OT, annual bonus & additional benefits
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Service Advisor to join our Wetherill Park branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
This role serves as primary customer contact to promote quality customer service and increase business within the Wetherill Park Branch.
In this role, you will make an impact in the following ways:
Delivering a first-class service to our customers
Working closely with our Service Technicians and Branch Service Management teams.
Being the first point of call for our customers
Dealing with customer queries, finding resolutions
Multitasking a variety of tasks and meeting deadlines
Ensuring the highest levels of safety and customer service
Diagnose customer complaints and develop troubleshooting plan
To be successful in this role you will need the following:
Mechanical trades qualified or automotive technician (light / heavy / engine recon) would be ideal
Relevant background as a service advisor within a similar industry
Excellent verbal and written communication skills
The ability to prioritise conflicting tasks and experience in conflict resolution
The ability to work individually or as part of a team
Computer literacy (Word, Excel, Outlook) and technical aptitude and system savvy
Manage conflict able to build strong customer relationships and delivering customer centric solutions
Compensation and Benefits
Hourly rate - commensurate with experience. Overtime penalties. On-call allowance. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
“We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://au.work180.co/employers/cummins-australia ) to check out our Benefits”
Primary Location Australia-New South Wales-Sydney-Australia, Wetherill Park, Distributor BR 210
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 27, 2022, 11:05:53 PM
Unposting Date Ongoing
Organization Distribution Business
Req ID: 220002FW