Cummins Inc. Service Manager in Winnellie, Australia

Service Manager


  • Competitive salary and annual bonus

  • Outstanding opportunity with a premium diesel engine brand

  • Darwin Location

Are you a highly regarded Service Manager, with exceptional customer service and operational efficiency experience? If so, we are looking for a Service Manager to join our team in Darwin.

About the role:

Our Darwin Branch is a mixed market operation serving the customer across the NT, directly focused through workshop & field service activities to Cummins product end-users. With your strong leadership skills, you will be a result’s driven individual that wants to grow the service area as if it is their own and claim the rewards that will be part of it, as such, you will ensure that the service team provides courteous service to clients, colleagues and the broader community and lead your team in portraying company decisions in a positive manner.

Some key responsibilities, but not limited to are;

  • Lead the initiative to make Cummins the first choice of customers.

  • Promote a positive, behavioural based safety culture and lead your team in shifting HSE to a value.

  • Foster and develop your team to be able to solve the most complex problem-solving requirements they will face.

  • Develop employees and provide opportunities and feedback that enhance employee career growth.

  • Review key performance indicators for service operations and addresses issues, opportunities, trends and initiate action plans.

  • Establish positive and professional working relationships with key customersand maintain client satisfaction levels.

  • Ensures the volume and quality of work produced meets company standards and ensures customer satisfaction

  • Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.

About you:

  • Proven experience as a service manager or supervisor of a related field.

  • Demonstrated ability to market our services using business strategies and tools.

  • Operational experience leading, coaching and managing teams to meet KPI's.

  • Extensive mechanical knowledge of Automotive, Marine, Industrial and/or Power Generation equipment.

  • The proven ability to take ownership of outcomes within the service business and work within specific time constraints.

  • Supportive and would have a "can do" attitude.

  • Strong communicator with ability to establish positive relationships.

  • Have a technical background with a trade qualification and industry experience to engage with Cummins customers.

  • Ability to motivate and influence teams.

  • Excellent computer literacy skills.

  • Great verbal and written communicator to carry out technical documentation

What’s in it for you:

  • A competitive salary, vehicle allowance & annual bonus

  • Potential for a relocation package

  • A diverse, inclusive and well-established working environment with high working standards.

  • The opportunity to build your career with a recognised industry icon.

  • You will have endless opportunities to grow your skills in this section of this business.

  • Work and collaborate with senior business leaders; you don’t have to go far when looking for information.

  • Paid parental leave policy and ability to purchase additional annual leave policy.

  • Access to an employee assistance program.

  • A diverse work environment that has been recognised annually for the last 11 years.

  • Discounts on selected health insurance and income protection.

About us

A global power leader, Cummins Inc. is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. We are the world’s largest independent producer and distributor of diesel engines and related components. Globally we employ around 56, 400 people and serve customers in 190 countries.

Team culture is extremely important to us, we help forge strong connections as work to foster a collaborative culture. Thinking beyond your work is more than part of the job. It is the job. This is what we call Working Right.

How to apply

Your opportunity to set yourself for success starts right here! Submit your application today! For more information about Cummins careers in Australia visit or contact Maylaine at 02 900 63574.



Primary Location Australia-Northern Territory-Darwin-Australia, Winnellie, Darwin Distributor BR 460

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 7, 2018, 9:21:21 PM

Unposting Date Ongoing

Req ID: 180006KT